VOL. 6/4  J U N E  2 0 0 2
 

Previous  Issues  

June 2002 Issue


1 to One
 

Dear Patron, 

It is good news for the scientific community. Our new President is going to be a high tech man. We have had politicians, educators and diplomats as our Presidents. In these times, when technology reigns supreme, there can not be a better choice than Bharat Ratna Abdul Kalam, as our new President. 

A true patriot, a visionary and more than anything else, a very simple person, he could open up the high offices of the President and make it more accessible to the common man, for he empathize with them a lot. Let us hope that our canny and wily politicians will heed his advice to take India forward. Here is best wishes to him and our country.

I also smell of changes happening at the IT industry front in Kerala. Though these are slow changes, they are positive ones. Interestingly, these are not initiated by the Government. (The Kerala IT ministry is so tired after making the IT policy that they haven’t done anything to formalise or implement them. It is lying in the typical beaurocratic ‘limbo’ mode). Leading Industry associations and apex bodies have started to set base here. For instance, there is talk about Electronic and Software Export promotion council and TiE (The IndUS Entrepreneurs – the California head quartered body of high tech professionals and entrepreneurs) staring there branch and chapter in Kerala. This is very good news indeed! These bodies will unite the highly fragmented software development community of the State. Recently I did an exercise to compile the list of software developments houses of Ernakulam city and I was pleasantly surprised to learn that there are more than 100 such units running here, employing an average 10 person each. It is time that these units came together and interacted, to take the city and State forward to the big leagues that exist outside. These bodies can help their cause.

Now it is time for electronic hardware industry to show up in the State. Decades ago, Kerala had a good tradition in electronic manufacturing (Keltron, BPL etc). What is available currently is again fragmented computer assemblers and power conditioning equipment manufacturers. When I went through the IT policy of the State, I saw a glimmer of hope for these units. Nothing has happened yet but it is high time. Let us hope that things will evolve for them too.
Kerala has to come alive to the international scenario, exposing its competencies, thereby fetching business so as to grow the State economically. We, then could boast of being first not only in Human Development Index but in economic self sufficiency too. Every malayali must aspire and try to do his bit to bring up this ‘God’s own country’.

All the very best to you.


Truly,


S. R. Nair ;
Managing Director 
Cochin
15/6/2002
                                                                                       
 
Tech Tips


With the arrival of the monsoon, having thunder and lightning as its natural accompaniments, it is obvious that many computers and its sub systems will be susceptible to its effects. In case you steadfastly follow the precautions cited below, you could avoid failure of your computers during the monsoon and thereby increase its life.

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Steps to be followed to avoid computer failures during monsoon 
 

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As much as possible, do not use the computer during thunder and
lightning.
Disconnect the power cord of the computer from the power socket after
use.
Keep the modem disconnected from the telephone line whenever not in
use.
For external modems, remember to remove its power cord from the
power socket after use.
Always switch off the computer after shutting down properly (particularly
old systems).
Remove the power cord of all the accessories from the power socket
whenever not in use.
Control the humidity of the room where the computer is kept, as much
as possible.
Keep the computer in a dust free environment.
A good UPS will always increase the life of your computer 
Connect the computers to the main power line through UPS and spike
buster. Many often the spike buster will absorb the surges.
Make sure that proper ‘earthing’ is proved to the power socket to which
the computer is connected. Ideally the voltage between the earth and
neutral here should be 0, but if it is not possible, please bring it down to
lees than 3 volts.
Do not connect or disconnect devices which are ‘ON’
As much as possible do not keep moving the system trolley,
it may harm the hard disk inside.
 

Quotes

“Looking at India’s manpower needs against the backdrop of Nasscom’s $87-billion target for 2008, we’ll need a ten-fold increase in management and leadership talent.”

S.Ramadorai, CEO, TCS commenting about the looming manpower crunch in India

“If Indian industries want to improve productivity and become more competitive, they will have to adopt IT at much higher levels than today.”

Satish Narlikar, Chief Information Officer, National Stock Exchange, one of the world’s largest WAN on V-SAT

"In China, both hardware and software industries are focussed heavily on domestic usage. There are lessons to be learnt here."

Sourabh Srivastava, Executive Chairman, Xansa Corporation on Indian companies shying away from IT usage.


                  Tech Forum                                

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The Next-Generation Wireless LAN

Wireless LAN technology is gaining broad acceptance and being adopted worldwide in organizations that clamor for the competitive advantage of an increasingly mobile and highly productive workforce. 

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The Arrival of Wireless

Wireless technology for computer users is nothing new. The first connections were established two decades ago. Adoption, though, has proceeded very slowly, mostly limited to a few specialized vertical markets, such as warehousing, education, and retail.
Implementation has been slow for three reasons. First, the original wireless data rates were too slow to serve mainstream users on a shared LAN. Although throughput did gradually increase, network speeds still drastically lagged those of wired LANs. Second, proprietary, nonstandard solutions dominated the marketplace, providing little interoperability among devices, or the peace of mind for users that comes from having multiple vendor options. Third, these low-speed proprietary solutions were very expensive compared to wired solutions.
In recent years, the situation has changed dramatically. In 1999, the Institute of Electrical and Electronics Engineers (IEEE) ratified the 802.11b standard, offering data rates up to 11 megabits per second (Mbps)—similar to the 10 Mbps connections that are common for many Ethernet-based workgroups. For the first time, wireless LANs became truly usable for most work environments and office applications. Multiple vendors quickly came to support the 802.11b standard—this rapidly drove down costs, leading to increased demand and even greater vendor support. In addition, the 802.11b standard assured users of device interoperability. The Wireless Ethernet Compatibility Alliance (WECA), a nonprofit international association, was formed to certify interoperability of wireless LAN products based on the IEEE 802.11b specification and to promote the use of the standard across all market segments. With the rapid adoption of the 802.11b standard, users began to have a choice of a wide variety of interoperable, low-cost, high-performance wireless equipment.
Perhaps most importantly, many types of organizations today see tremendous value by adding wireless onto the corporate LAN. For years, laptop and notebook computers have promised anytime, anywhere computing. But, with access to the LAN and the Internet becoming such an integral part of business, a wireless connection is needed to make true the promise of anytime, anywhere computing. Wireless devices enable users to be constantly connected from virtually anywhere: a desk, a conference room, the coffee shop, or another building on a corporate or academic campus. This ability provides users with maximum flexibility, productivity, and efficiency, while dramatically boosting collaboration and cooperation with colleagues, business partners, and customers. In addition, wireless can bring LAN access to locations where laying cable is difficult or expensive.

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Wireless Migration Options

As with any technology, wireless is continually evolving- offering advancements in speed, bandwidth, security, and more. The growth of wireless has recently led to a critical juncture in the advancement of the technology.
The 802.11b standard, the most widely deployed wireless standard, operates in the 2.4 GHz unlicensed radio band, delivering a maximum data rate of 11 Mbps. For some organizations, this performance is sufficient for their current needs. But others are clamoring for a new generation of devices that will deliver even greater throughput, access, and functionality for their rapidly growing numbers of wireless users.

Wireless vendors are responding. Currently, IEEE task groups are focusing on two higher-performance standards- 802.11a and 802.11g. In their migration to higher-performance wireless technology, it is important for customers to learn about the benefits and limitations of each wireless standard, and then decide which technology or technologies are best suited to their specific wireless network requirements.


Team Frontline News
 

Team e-biz Limited ties up with TriVium System Inc.

Team e-biz Ltd, sister company of Team Frontline and a leading electronic solutions consulting and development organization of the state, has tied up with TriVium Systems Inc. USA as their Value Added Reseller (VAR) and Implementation Partner for its renowned Customer Relationship Management (CRM) solutions, for the state of Kerala.
TriVium Systems, Inc is headquartered in Portland, Oregon, USA and is venture funded by Intel Corporation and WR Hambrecht. TriVium today has more than 900 satisfied customers worldwide (including India) in manufacturing, financial services, healthcare services and other industry segments. Its CRM solution, branded as SimpleRM, is rated as one of the top 5 CRM solutions in the world. TriVium and SimpleRM focus on the mid segment of the business for implementing its modular and scaleable CRM solution.

As per the agreement, Team e-biz Ltd will consult, sell, implement and support the SimpleRM solution in Kerala. The CRM consultants of Team e-biz are trained and certified by TriVium Corporation to identify the CRM requirements of the prospect, develop CRM strategies for them, customize and implement the SimpleRM solution, based on the CRM strategies of the client.

Mr. Arun Maheswari, Chief Executive Officer of TriVium India Software Ltd, visited Cochin on 11th of June 2002, to lead a half-day Seminar organized by Confederation of Indian Industry (CII) Cochin at Hotel Abad Plaza on Customer Relationship Management. The seminar was attended by 60 delegates from leading organizations from Cochin. Mr. Maheswari has over 17 years of experience, having worked in Intel and Sequent USA and HP India, is considered as a thought leader in the CRM space. Later in the evening, during a get together hosted by Team e-biz limited with the captains of Cochin corporates, at Hotel Renaissance, he also shared his experience with the invitees.

Customer News

HCL Beanstalk user wins second rank in SSLC exams. 
 

Sweeto Varghese, student of Holy Angels Boys High School, Ollur, Trichur was placed in the 2nd Rank in the SSLC examinations, with 590 marks. This splendid winner is the younger son of Mr.K.L.Varghese, Head of Chemistry department, St.Thomas College, Trichur and Mrs.Helmina Varghese, Teacher, St.Mary’s Convent, Ollur. 

The rank holder is a proud owner of HCL Beanstalk Home computer, supplied through HCL Channel Partner M/s. Cyber Technics, Trichur. Sweeto Varghese and his sister Sweety Varghese, who is a Engineering student, greatly enjoys ‘Beanstalking’.
The entire Team stands up to salute Sweeto Varghese on his achievement and wish him all success in his future endevours. 
Now you know, Beanstalk and Rank go hand in hand!


                                               Solution Profile 

- The CRM Solution from TriVium Systems Inc. 
Today, a company’s soundest strategy for achieving growth through attracting new business is to build on a foundation of mutually rewarding transactions with its present customer base. Often superior service is the only differentiator in creating a unique and profitable customer experience. This had given birth to Customer Relationship Management. Customer Relationship Management is the practice of identifying, attracting and retaining the most valuable customers to sustain profitable growth.

Why CRM is required in your organization?

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Leads generated from your expensive campaigns, may be lost because they were not tracked or when a sales person leaves

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New customers, may be lost because, having acquired, you have not kept in touch with them (Hole in the Bucket Syndrome) 

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Business from your existing clients, may not happen because you really don’t know who they are, what they are buying and what they will need

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Credibility with the customers may be lost because your sales and support force is not fully informed about them and haven’t done their homework well enough 

5-ways to stop losing and start winning…

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By tracking and managing your leads to a closure

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By documenting all sales cycles & account info. and creating a knowledge base

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By breaking functional silos and tightly integrating all customer- facing processes

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By keeping continuous track of your customers’ preferences / propensities and getting intimate; and

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Getting a 360 degree view of the customer and becoming accountable as an organization

, Simple by design for growing businesses

Simple RM TM, the CRM solution from TriVium System Inc. is an affordably priced, 100% web-based suite of Customer Relationship Management applications

that gives small and mid-sized companies leading-edge capabilities and all the key functionality of a large CRM system, with unpre- cedented ease of use. SimpleRM seamlessly unifies information from email, web chat, web forms, PDAs, wireless devices, telephone and fax. And it provides complete integration of customers and partners and the front-office functions of sales, marketing and service, as well as accounting, distribution and other back- office activities to give you a complete view of your customers and employees.

Features and Benefits

Sales

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Supports key functions such as contact management, opportunity management, forecasting and a 360-degree view of all customer accounts and interactions

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Automate and organize sales force activities for focused selling and closing, Synchronize your calendar, to-do items and contacts with Microsoft Outlook so you can access your key accounts when you can’t access the Web

Marketing

Supports key functions such as campaign management and analysis, and customer demographic analysis

 

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Create prospects lists using an advanced filtering capability

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Easily import prospects lists from third-party sources

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Create email blasts through mail merge and telemarketing scripts for phone campaigns.

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Automatically pass leads to appropriate Sales Agents to ensure trace ability to originating campaigns.

Customer Service

Provides an efficient workflow and easy access to information while synchronizing customer data across all communication channels

* Provide self-service and assisted service to optimise resources
* Create configurable task lists for consistency in coaching Customer 
Service Reps
* Effectively schedule CSRs by analyzing when and how customers 
contact you

Partner Management

Track and analyse sales made by partners, and track contracts associated with VARs, dealers, distributors and other channel partners

* Configure partner access to restricted information
* Auto-route opportunities and incidents to partner representatives

Workflow Automation

With Simple RM’s Workflow Editor, you can quickly create process flowcharts to automate interactions between customers, partners and your employees. Simple RM complies these flowcharts to create an engine that implements business rules customized to your needs. Now you can implement new approaches to business challenges- or simply test options- simply and effectively. Use the Workflow Editor to:

* Design and automate replies or confirmations for web forms and 
email queries
* Generate leads based on predefined campaigns and customer 
segmentation
* Route customer request based on employee skills or customer priority
* Set times or alarms to remind staff to take specific actions
* Define escalation processes and notification alerts
* Query or update customer and third-party database
* Dynamically add new, or update workflows without shutting the 
systems down
* Define and integrate partner-specific workflow steps
* Use predefined queries or create your own to define and test decision blocks within a workflow

Business Analysis and Reporting

Simple RM allows users to quickly view pre configured reports or create new ones and view real-time 

or historic data for virtually any business function. It goes beyond typical e CRM solutions to deliver a suite of powerful business analysis tools for:
* Sales management reporting and analysis
* Customer service reporting and analysis
* E Commerce reporting and analysis
* Partner management
* Marketing campaigns
* Demographic Sampling; and
* Data integration



New Products

HCL Ezeebee PC – For Quality & Affordability

For those who thought that buying a quality PC from a branded vendor is a costly affair, HCL has an answer through its new value line PC series – HCL Ezeebee. The biggest attraction of the product is its price, a tempting offer for anyone who is looking for a branded PC at an affordable price. 

 

The advantage of owning any branded product is its quality and serviceability. HCL with its service locations all across the state and the country could offer the customers the comfort of trouble free operation of its systems, wherever they are.
HCL Ezeebee is powered by 733 MHz, VIA CPU. The PC is multimedia ready with onboard AC 97 Audio integrated. With 64 MB memory (upgradable to 1 GB) and 20 GB of Ultra ATA Hard disk drive, the PC runs all the latest software and also meets the growing needs of the user. HCL Ezeebee Computers are designed and manufactured to give maximum reliability. All the components used are selected from the best manufacturers in the world and are tested to make sure they work in tropical climates. The PC with all other standard features comes in a Micro ATX form factor with enough room for expansion. HCL Ezeebee is priced at just Rs.19, 990/- with one-year onsite warranty.
Ezeebee is the latest PC brand from HCL. The company already has Busybee range of PCs for the commercial users and Beanstalk range for the home segment.
For more details about this product, please contact Sabu Joseph @ Frontline Shop, Cochin on Ph: 314929; Usha Narayan @ Ernakulam office on Ph: 313730, Sanju Thomas @ Calicut on Ph: 700802, and N.Jayasankar @ our Trivandrum Office on Ph: 321727, 337112

 


Humour


Enronism - Applied Political Economics

« Feudalism: You have two cows. Your lord takes some of the milk.
« Fascism: You have two cows. The government takes both, hires you to take care of them and sells you the milk.
« Communism: You have two cows. You must take care of them, but the government takes all the milk.
« Capitalism: You have two cows. You sell one and buy a bull. You breed the bull and cow, your herd multiplies, and the economy grows. You sell them and retire on the income.
« Enronism: You have two cows. You borrow 80% of the forward value of the two cows from your bank, then buy another cow with 5% down and the rest financed by the seller on a note callable if your mar ket cap goes below $20B at a rate 2 times prime. You now sell three cows to your publicly listed company, using letters of credit opened by your brother-in-law at a 2nd bank, then execute a debt/equity swap with an associated general offer so that you get four cows back, with a tax exemption for five cows. The milk rights of six cows are transferred via an intermediary to a Cayman Island company owned by the majority shareholder who sells the rights to seven cows back to your listed company. Your annual report says the company owns eight cows, with an option on one more, and this transaction process is upheld by your independent auditor (no Balance Sheet provided) with a press release that announces that you are now a major force in cows and will begin trading cows via the internet site www.cow.com


  


Channel News


Team Frontline conducts Channel Meet in 
association with HCL

 

Team Frontline together with HCL Infosystems Ltd conducted the ‘Annual Channel Meet 2002’ for its Channel Partners on 8th & 9th of June 2002. 

30 channel partners from across the state attended the meet. The venue of the meet was ‘Kamyakam Haven’ the complete luxury backwater resort, located at Kothad Island, Cochin. The meeting started on 8th June evening with the business overview by Mr.Jyotin Verma, Head, Marketing of HCL Infosystems Ltd and thereafter the Toshiba Notebook Product presentation by Mr.Renjith Nambiar, Business Manager, South Region. 

The partners were also addressed by L.Ram Prasad, Dy.General Manager, South Region, M Ravishanker, Entinty Head, HCL Coimbatore and Tom Cheeran, Manager, Sales, HCL Infosystems, Frontline Dvn. 
The awards were presented to Channel Partners and their executives for the performance and achievements during the previous year. The winning partners were M/s. Gravity Solutions (P) Ltd, Kottayam, Integrated Business Corporation, Trivandrum, Mue Tech Marketing Co, Calicut & Neural Networks (P) Ltd, Cochin, Renjith.K.Nair of Gravity Solutions (P) Ltd and Anil Kumar.R.N of Integrated Business Corporation were adjudged as the best Channel Executives. Pre dinners, the Partners were treated to an invigorating music concert by a leading Cochin based orchestra.
On 9th June morning, the partners were addressed by Mr.Anto.P.Rayon, Head, Support division, HCL Coimbatore about the new Vale Added Service offerings by the company. Thereafter, the channel partners underwent a detailed half-day training by S R Nair, MD, Team Frontline, on the ‘High Tech Marketing’.

At Your Service

For your easy access, we cite below our departments and its heads with their contact numbers.

Team Frontline Private Limited
South Bridge Avenue, Panampilly Nagar, Cochin - 682 036
Tel # (0484) 322892 / 322893 / 314928 Fax # 0484 - 317112
Web Site: www.teamfrontline.com. Email: response@teamfrontline.com 

HEAD OFFICE Phone                          Email
A.Venkatachalam - VP - Order Fulfillment 320244 ops@teamfrontline.com
Joji Joseph - Head, Marketing 324559 marketing@teamfrontline.com
V.Prasanth Menon - Head, Techsol Divn. 313739 vpmenon@teamfrontline.com
Rajesh Kartha - Head, Customer Support 322893 support@teamfrontline.com
Paulson K. Paul - Manager HRD -do- hrd@teamfrontline.com
Anil.R.Pillai - Manager, Customer Care -do- customercare@teamfrontline.com
Mathew George - Test & Repair Centre -do- trc@teamfrontline.com
Sunil.Nair - Head, Commercial 321286 commercial@teamfrontline.com
Raju.P.P - Manager, Materials -do- commercial@teamfrontline.com
Jisha Steel - Marketing Services 324587 response@teamfrontline.com
Central Kerala Operations Phone Email
Hari Namboodiri - Head, Central Kerala 
  Sales
313739 sales@teamfrontline.com
Usha Narayan - Tele-Marketing 313730 rmc@teamfrontline.com
Harish.C.K -   Key Accounts 322892
sales@teamfrontline.com
Nibu Paulose - SMB Accounts -do- sales@teamfrontline.com
Saifullah K.F - Office Automation 
  Products
-do- projects@teamfrontline.com
Aju Sam Raj - Manager , Customer 
  Support
324583 support@teamfrontline.com
Shobha.C.A - Tele-Support 314992 callcentre@teamfrontline.com
SOUTH KERALA OPERATIONS
Email:tvmbranch@teamfrontline.com
FRONTLINE SHOP (RETAIL)
Email:retail@teamfrontline.com
N. Jayashankar - Regional Manager
Shibu G - Customer Support
Phone:321727 / 337112
NORTH KERALA OPERATIONS
Email:cltbranch@teamfrontline.com
 
Sanju Thomas - Head, Operations
Abdul Razak- Customer Support
Phone:700802
1st Floor,Orient Square, Kadavanthra Junction
Cochin - 682 020
Sabu Joseph - 314929
CUSTOMER SUPPORT
Head Office - 98460 60460
(
Acccssible to all customers across Kerala)
Kollam Vinod Kumar 745915
Kottayam Sanjo Mathew 570336
Haripad Santhosh 411636
Trichur Shaji Thomas 388555
Palghat Nitin Bose 510877
Kannur Rajesh T P 705781


Printed, Edited and Published by Ms. Jisha Steel,  owned by Team Frontline Pvt. Ltd. South Bridge Avenue, Panampilly Nagar, Cochin 682 036, Designed by  Visualgrafiks, Cochin and Printed at S.K.Enterprises,  Co