Whether you want to have resources and expertise onsite to manage your IT infrastructure (Facilities Management ) or you want to go for a worry-free outsourced solution to managed all your IT infrastructure (Managed Services) , Team FrontLine offers a range of solutions to fit your needs.
Team Frontline has the team, software platform, network infrastructure and consulting expertise to quickly move in and get started to manage your IT infrastructure.
What are the broad areas of network and systems mangaement that TFL covers?
TFL covers the management of desktops, servers, applications, network and security devices. Hence, there is no need to buy multiple administration tools for different tasks. More specifically, following are the functionality covered in TFL:
- Monitoring and Reporting of Servers
- Monitoring and Reporting of Applications (support for most popular applications like Exchange, SQL Server, Oracle, Terminal Server, IIS, Citrix etc.)
- Monitoring and Reporting of Network Devices via SNMP
- Monitoring and Reporting of Security Devices
- Asset and Inventory Management
- Remote Control and Administration
- Patch Management
- Malware/Spyware protection and removal
- Software Distribution
- Trouble Ticketing
How fast can I get started with TFL? Is there any manual software installation on machines?
Relevant configuration of TFL modules to monitor and manage the infrastructure. This may take half-a-day depending on the size of the network. Overall the complete software installation can be completed in half a day.
We use agent-less IMS platform, so there is no need to install agents on each of your machines
Relevant configuration of TFL modules to monitor and manage the infrastructure. This may take half-a-day depending on the size of the network. Overall the complete software installation can be completed in half a day.
We use agent-less IMS platform, so there is no need to install agents on each of your machines
What protocols does TFL use for management and communication?
Within the client network we use a host of methods over TCP/IP for management such as SNMP, WMI and Event Logs/Syslogs. In a TFL implementation the communication between the client and the NOC is TCP/IP.
How secure is TFL management platform?
TFL has a host of security features to make remote monitoring and management secure.
- The entire communication between the management node and the data center as well as between the engineer and the data center is encrypted using encryption software.
- All the work done by an engineer is audited by the system automatically and is available to a supervisor at the NOC’s office.
- All communication takes place using outbound connections hence inbound access is not needed.
- The strong role based access control technology allows fine grained definition of the access rights of an NOC engineer.
Do I need to open any ports on my firewall? Do I need to allow in-bound connections?
TFL does not need the firewall to allow for in-bound connections.
Is there any customer “data” transported out of customer's premises?
TFL does not transport any customer data out of the premises of the customer. Even the web portal dynamically requests trend, asset and patch related data when a request for viewing such data is made.
Can TFL work through a NAT? What configuration changes are required to do so?
TFL can work transparently through the NAT. It does not require any NAT reconfiguration to work.
Does the TFL Management Node need to be placed before the firewall/NAT and does it need a fixed public IP?
No. The TFL Management Node is placed behind the firewall/NAT and does not need fixed public IP. It connects to the Directory and Authentication Server which maintains its own addressing method. All communication between the NOC site/engineer and the TFL Management Node on the client LAN occurs via the Directory and Authentication Server. This makes the entire implementation extremely secured as the TFL Management node is not accessible directly without going through the Directory and Authentication Server.
